Responsible Gaming at cv988
cv988 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools empower you to stay in control — every session, every day.
At cv988, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling, when approached as a form of entertainment within clearly defined personal limits, can be an enjoyable and exciting activity. However, we also recognise that for some individuals, gambling can become problematic, and we take that responsibility seriously.
cv988 has built a comprehensive suite of responsible gaming tools that put control firmly in the hands of our players. Whether you want to set a daily deposit cap, take a short break from the platform, or permanently close your account, every option is available and easy to activate. Our platform is designed so that accessing these tools is never buried or difficult — we want you to use them.
We are committed to the following principles: we will never market gambling as a way to make money or solve financial difficulties; we will never encourage players to chase losses; we will never target advertising at individuals who have self-excluded or set exclusion restrictions; and we will always provide clear, honest information about the risks associated with gambling.
Our responsible gaming framework applies equally to all players across Bangladesh — whether you are placing a bet on a BPL cricket match, spinning a Pragmatic Play slot, or joining a live dealer table powered by Evolution Gaming. The rules apply everywhere on the cv988 platform, without exception.
cv988 Responsible Gaming Pledge
cv988 pledges to provide transparent tools, honest information, and compassionate support to every player who needs it. We will always prioritise player wellbeing over short-term revenue.
Gambling Is Entertainment
Gambling at cv988 should be treated as a form of paid entertainment — like going to the cinema or watching a live cricket match. Set a budget before you play. Stop when you hit it. Never gamble with money you cannot afford to lose.
Problem Gambling Warning
If gambling is causing stress, financial hardship, or relationship problems, please use our self-exclusion tool immediately or contact our support team at [email protected]. Help is always available.
cv988 is strictly an adults-only platform. Access to real-money gambling — including sports betting, casino games, live dealer tables, slots, and all other services offered by cv988 — is permitted only to individuals who are 18 years of age or older.
This is not merely a policy preference — it is a firm legal and ethical requirement. Allowing minors to gamble is harmful, and cv988 has zero tolerance for underage access. We enforce this through a mandatory age-verification process during account registration and through additional Know Your Customer (KYC) document checks when accounts reach certain activity thresholds or when a withdrawal is requested.
All new cv988 accounts must confirm that the account holder is aged 18 or above at the point of registration. Players who cannot verify their age when required will have their accounts temporarily suspended until verification is completed. Accounts found to belong to individuals under 18 will be permanently closed and all funds will be returned to the verified payment method.
- Age is verified at registration — all new players must confirm they are 18 or above before creating an account.
- KYC document checks (national ID, passport, or driving licence) are used to confirm age when required.
- Withdrawals are only processed to verified accounts belonging to players aged 18+.
- Marketing communications from cv988 are never directed at audiences that may include minors.
- If you share a device with a young person, use your device's parental controls to restrict access to cv988.app.
- Accounts found to belong to individuals under 18 will be closed immediately — no exceptions.
cv988 gives you a full set of tools to manage your gambling activity. These controls are available to every registered player and can be activated at any time through your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your cv988 account. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately; increases take 24 hours to take effect, giving you a cooling-off period.
Session Time Limits
Set a maximum duration for each gaming session. When your session time limit is reached, you will receive a clear on-screen notification and the option to continue or log out. This tool helps prevent prolonged, unintentional play and keeps you aware of how long you have been active.
Loss Limits
Define the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, cv988 will temporarily restrict your ability to place further bets until the period resets. This is one of the most effective tools for preventing escalating losses.
Time-Out / Cool-Off
If you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended from all gambling activity. You can still log in to process pending withdrawals, but you cannot deposit or bet.
Self-Exclusion
For a more serious break, self-exclusion allows you to block yourself from the cv988 platform for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is fully suspended, all marketing communications stop, and re-activation is strictly controlled.
Reality Check & Activity Reports
Enable periodic reality-check pop-up notifications that remind you how long you have been playing and how much you have wagered in the current session. You can also request a full activity report showing your deposit, withdrawal, and betting history for any period.
How to Activate Responsible Gaming Tools
All responsible gaming controls can be found in your cv988 account settings under the "Responsible Gaming" tab. If you need assistance activating any tool, or if you want a limit applied immediately without any delay, contact our support team directly at [email protected] — we will apply the restriction on your behalf without question.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved from entertainment to a harmful habit. If you recognise several of these in your own behaviour, please reach out for help.
- Spending more money or time gambling than you originally intended.
- Chasing losses — continuing to gamble in order to win back money you have already lost.
- Gambling with money needed for essential expenses such as rent, food, or bills.
- Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
- Lying to family members or friends about how much time or money you spend gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Gambling as a way to escape stress, depression, loneliness, or anxiety rather than for enjoyment.
- Neglecting work, family, or personal responsibilities because of time spent gambling.
- Feeling guilt or shame after a gambling session but continuing to gamble regardless.
- Arguments with family members or friends about money or time spent gambling.
- Thinking about gambling constantly — planning the next session, thinking about past wins or losses.
- Failed attempts to cut back or stop gambling on your own without success.
Recognising Problem Gambling Is a Sign of Strength
Acknowledging that gambling may be causing harm takes courage. If you recognise yourself in the warning signs above, please do not wait — activate the self-exclusion tool in your cv988 account, or contact our support team at [email protected]. You are not alone, and help is available.
Self-exclusion is the most powerful responsible gaming tool available on the cv988 platform. It allows you to block yourself from accessing all gambling services on cv988 for a defined period — or permanently. During self-exclusion, your account is suspended, all deposits are blocked, all marketing emails and SMS messages cease, and any remaining balance in your account can be withdrawn.
Self-exclusion is designed to be immediate and effective. Once you request self-exclusion, the restriction is applied to your account without delay. cv988 will not attempt to persuade you to reconsider or offer inducements to stay active. Your decision to self-exclude will be respected, completely and without question.
The available self-exclusion periods are: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. We recommend choosing a duration that reflects the severity of your concern — when in doubt, choose a longer period. Extending an active self-exclusion is always possible; reducing or ending it early is subject to a mandatory 7-day cooling-off review period.
To activate self-exclusion, go to your account settings and select the "Self-Exclusion" option under the Responsible Gaming tab. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your account username, and our team will action the request immediately.
6 Months
Short-term break to reassess your gambling habits and regain perspective.
1 Year
A full year away — recommended if you have been experiencing regular urges to chase losses.
2 Years
Extended exclusion for players who have noticed a significant negative impact on their life.
Permanent
Permanent closure — your account is closed and cannot be reopened under any circumstances.
If you feel that gambling is becoming a problem, professional support is available. The following organisations provide confidential guidance, counselling, and crisis support for individuals and families affected by problem gambling.
National Mental Health Helpline
Bangladesh's national mental health helpline provides free, confidential counselling for individuals experiencing psychological distress, including gambling-related problems.
Kaan Pete Roi — 01779-554391Gamblers Anonymous
Gamblers Anonymous is an international fellowship of people who share their experiences and support one another in recovering from compulsive gambling.
gamblers-anonymous.orgGamCare
GamCare provides free information, support, and counselling for anyone affected by a gambling problem, including family members and friends.
gamcare.org.ukcv988 Support Team
Our dedicated support team is available around the clock to help you activate responsible gaming tools, answer questions, or process a self-exclusion request.
[email protected]Set a Budget Before You Play
Decide how much you are willing to spend before you start any gaming session. Treat this amount as the cost of entertainment — not as an investment you expect to get back. Once the budget is spent, stop playing regardless of the outcome.
Never Chase Losses
The single most damaging habit in gambling is chasing losses. If you are having a losing session, accept the result and stop. Increasing your bets to recover losses almost always leads to larger losses. Winning streaks and losing streaks are part of gambling — they do not owe you a reversal.
Do Not Gamble When Tired or Stressed
Fatigue, stress, anxiety, and emotional distress impair judgement and lead to riskier decisions. Only play cv988 when you are in a clear, calm, positive state of mind. Never use gambling as a way to escape from difficult feelings — this is one of the fastest paths to problem gambling.
Set a Time Limit
Just as important as a budget is a time limit. Decide before you start how long you will play, and stick to it. Use cv988's session time limit tool to automate this — it will remind you when your time is up and give you a clear moment to decide whether to continue or stop.
Only Gamble with Disposable Income
Never use money set aside for rent, household bills, food, school fees, or any other essential expense to fund gambling. Only gamble with discretionary income — money that you genuinely can afford to lose without it affecting your daily life or financial obligations.
Take Regular Breaks
Step away from the screen regularly during a gaming session. Take a short walk, have a drink of water, and reassess how you are feeling. Regular breaks help you maintain perspective, prevent the kind of absorbed, trance-like play that often leads to overspending, and keep the experience enjoyable.
If at any point you feel that gambling is negatively affecting your life — your finances, your relationships, your mental health, or your work — please do not hesitate to reach out to the cv988 support team. We are available around the clock, every day of the year, specifically to help with responsible gaming concerns.
Our support team can help you with any of the following without judgement and without delay:
- Activating deposit limits, loss limits, or session time limits on your account.
- Initiating a time-out or cool-off period of any duration.
- Processing a self-exclusion request for any period up to and including permanent exclusion.
- Providing information about external support organisations and counselling services.
- Answering any questions about cv988's responsible gaming policies and tools.
- Assisting with account closure and withdrawal of any remaining balance.
To contact our responsible gaming support team, email us at [email protected] with the subject line "Responsible Gaming Support". We will acknowledge your message promptly and action any restriction requests without delay.
Please note: our support email is for text communication only. Do not share account passwords or full financial details over email — our team will never ask for your password.
cv988 Responsible Gaming Support
Available 24 hours a day, 7 days a week, 365 days a year. Dedicated, non-judgemental support for all responsible gaming concerns.
Email support:
[email protected]Use subject: "Responsible Gaming Support" or "Self-Exclusion Request" for fastest response.
Play Safely at cv988
Responsible gaming is at the heart of everything cv988 does. Explore our platform with confidence — set your limits, enjoy the experience, and always play within your means.